Day Concierge, Luxury Residential – E14

Posted: 19/02/2024

Docklands, London
Hospitality and Catering

Job Description:

Our client is seeking an experienced Day Concierge to join their high-end residential team based in E14.

Job Summary:
The Concierge Team has principle responsibility for the smooth running and day-to-day operation of the front desk. To consistently deliver excellent customer service to the residents, procedures and policies, catering the service towards to resident’s needs.

Annual Salary: £32,000 per annum ( depending on exeperience )
Hours – 4 on 4 off 7am – 7pm
Closing Date: 1st March 2024

Main Responsibilities:
To provide courteous, professional, efficient service at all times, as per the Company’s standards. To ensure that guests are offered a service that catered towards their individual needs.
To have a comprehensive knowledge and capability to perform all duties and tasks in the assigned place of work.
To put in place and monitor effective procedures for the residential management team, including front of house services, supervision of contractors etc in conjunction with the residential team
Direct liaison and communication (ensuring exceptional levels of customer service) with residents, leaseholders and their agents, identifying areas of concern, issuing correspondence and resolving day to day management and maintenance matters.
Understanding and navigating the customer portal to ensure information is provided to residents, and that information displayed remains current and relevant.
Ensuring all Health and Safety checks are completed, daily (after initial training has been given).
To ensure that the front desk is immaculate at all times. This may include occasionally cleaning your area of work, desk dusted and floors cleaned in the absence of the cleaning team.
The regular inspection and audit of all areas of the development, keeping detailed and accurate records of such. To include prompt rectification of cleaning and escalating maintenance issues where necessary.
To liaise with the estate management team on the operation of the car park and allocation and management of storage lockers.
To carry out other reasonable duties as instructed and directed as required.

What We Require of You:
A good overall education to GCSE level / NVQ Level 3 or 4 standard or equivalent (to include English & Maths).
An understanding of the principle aspects of legislation relating to the management of Residential Property Law.
Able to understand complex legal documentation e.g. Leases.
Knowledge of Health & Safety to include COSHH and RIDDOR and carrying out risk assessments.
Working knowledge of Health and Safety requirements and legislation.
Excellent communication skills.
Willingness to undertake further training as required.
Previous experience in High End Residential or hospitality for a minimum of 1 year (or other relevant experience).
Working in a high end customer service establishment.
Overseeing additional life style management services (if applicable).
Experience working as part of a team.
Able to work to deadlines in a pressurised environment.
Ability to manage own time and multiple tasks effectively, working autonomously and using own initiative.
Commitment to teamwork and ability to function as part of a team.
Ability to communicate effectively, verbally and in writing, and to understand and produce materials of a professional nature in line with required deadlines.
Able to build a rapport and to maintain objectivity when dealing with residents and to maintain a courteous and professional attitude in all situations.
Good knowledge & understanding of I.T. including email and Microsoft Office Suite (Word, Excel, PowerPoint).
Willingness to be adaptable and to accept the evolution of the role as the estate develops.

Job Application:

To request further details, email