Day Concierge, Luxury Residential – Kensington

Posted: 22/03/2024

Kensington and Chelsea, London
Hospitality and Catering

Job Description:

Our client is seeking an experienced Concierge to join their luxury residential team based in Kensington W8.

If you’re passionate about providing 5 star customer service and going the extra mile, we would love to hear from you!

The Role
The Day Concierge will be one of the first point of contacts for residents and guests arriving at the residential site

£28k – £30k ( depending on experience )

You will greet residents and their guests upon arrival, manage all telephone/intercom calls and emails to the concierge desk. You will direct, co-ordinate and plan essential central services such as guest arrivals, deliveries, post, amenity bookings, housekeeping, security, waste disposal and recycling to ensure integration is seamless and a consistent vision is delivered. You will be responsible for the delivery of the highest levels of customer service to all residents and their guests.

You will focus on building resident loyalty through proactive communications, setting, and managing expectations and delivering results.

You will also prioritise the safety and security requirements of the building, its residents, and guests, being alert to any potential security risks.

You will be an ambassador for the development.

The Candidate

  • Excellent quality customer service for the development, its residents, and guests.
  • Motivate colleagues to strive for and achieve success for the company.
  • Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.
  • Take personal responsibility for understanding and following the company’s Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.
  • Develop strong relationships with residents.
  • Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
  • Being alert and aware, with security of the building being a constant consideration, and alerting the team of any suspicious activity.


  • Minimum 2 years hospitality experience as a concierge within London super-prime, residential schemes or 4*/5* star hotels
  • Must have excellent communication skills and customer service skills.
  • Must be service driven, understand the importance of going the ‘extra mile’.
  • Experience serving UHNWIs.
  • Confident using Excel and computer savvy
  • Good knowledge of Central London and surrounding local area.
  • High standard of written and spoken English, additional language skills beneficial.
  • Must be assertive, show initiative and have a very keen eye for detail.
  • Ability to work independently as well as to build and develop positive working relationships with residents and the team.
  • Wear correct uniform at all times and maintain impeccable standards of appearance, personal hygiene, behaviour and discipline.

We will be in touch within 2 weeks of your application if you have been shortlisted for the opportunity.

Job Application:

To request further details, email