Day Concierge – Luxury Residential Scheme

Posted: 14/02/2024

Type:
Permanent
Location:
South East London, London
Sector:
Property and Housing
Start Date:
ASAP
Reference:
MP-4325146134_1707907192

Job Description:

We are working with a prestigious residential scheme based in the heart of South East London, who are looking to hire a professional Day Concierge to join the team. The Day Concierge you will be responsible for the delivery of the highest levels of customer service to all residents, guests and external contractors at the Development and will be the first and main point of contact for all queries.

Hours: 7am to 7pm – 4 days on, 4 days off rota

Salary: £29,000 pa

Duties:

  • To provide a warm, courteous and prompt welcome on arrival for all visitors to the building.
  • To develop relationships and rapport between yourself and residents and managing agents.
  • To anticipate any resident needs, follow up and ensure that the resident expectations are met and where possible exceed.
  • Oversee the services provided including laundry service, chauffeur or other car service, private jet, theatre tickets, reservations, on site bookings.
  • A personalised and bespoke service should be offered for each individual resident and overtime an understanding of their various preferences and needs should be recorded and shared amongst the concierge team.
  • Attention to detail on all aspects of the job whether this relates to resident service or the maintenance and management of the building to the required immaculate level.
  • To ensure that accurate log is maintained for any visitors, deliveries and are announced and escorted to the apartments.
  • Be reliable, flexible, honest and a strong advocate for the managing agent.
  • To ensure that all operating policies and procedures are adhered to at all times and to work cohesively with colleagues on different shifts by ensuring smooth handovers and effective communication.
  • To take responsibility of the concierge area as well as wider building and report any issues to the appropriate escalation point.

Ideal candidates will have previous experience working in a luxury residential development or 4-5* hotels.

We will be looking for a well presented individual, with strong interpersonal skills and a passion for customer service.

If you are keen on this position please apply with your up to date CV, if you do not hear back within 14 days of applying you should assume you have been unsuccessful.


Job Application:

To request further details, email Millie.96010.11309@fpmr.aplitrak.com.