Day Concierge, Luxury Residential – SW6

Posted: 28/02/2024

South West London, London
Hospitality and Catering
Start Date:

Job Description:

VERTO HR are currently seeking an experienced Day Concierge to join a luxury, residential development, based in SW6.

  • Shift Pattern: 3on/3off – 0800-2000
  • Salary: £28,278.46
  • Benefits include compancy sick pay scheme and uplifted overtime rate.


The Concierge is to act as custodian of the building and its curtilage. They are to foster good relations with the residents and ensure that the site is managed to a high standard alongside the on-site team.

Site Management

  • To take responsibility for the presentation, cleanliness and safety of all the public areas
  • To interact with residents in a courteous, professional and helpful manner at all times.
  • To ensure that any breaches of security or damage is reported to the relevant authorities

Site Presentation

  • Maintain cleanliness and tidiness of the Concierge areas at all times, specifically in relation to desks, glazing, floors, deliveries, flower arrangements and lighting. All defects are to be recorded and reported to the Property Service Advisor on a daily basis. Any flyers or similar items are to be placed in an appropriate location and be of an appropriate standards.
  • Personal hygiene and presentation, including uniform are to be maintained to the highest standards at all times.
  • The Concierge office is a place of business. Food must not be consumed behind the desk; neither must jackets or coats be strung over the chairs.
  • To ensure the building frontage is kept clean and tidy.

Record Keeping

To provide and maintain an up to date log book or register, be it paper or PC calendar based, to record all site issues as they arise but dealing specifically with the following:

  • Key holding and usage by contractors
  • A record of inspections and issues found on those inspections
  • Expected visitor
  • New resident details
  • Planned visits/permissions given to contractors.
  • Parcels and recorded deliveries.
  • Temporary car park spaces issued.
  • Check calls made to other sites on night shifts
  • Health & Safety compliance in accordance with company policy to include monthly H&S checks, weekly lift alarm tests, weekly fire alarm tests, emergency light tests.

Key Holding

  • To offer and manage in a robust form, an apartment key holding service for residents in line with company policy, specific reference must be made to the following;
  • No keys must be signed out without the express permission of the resident/developer.
  • All keys issued must be signed out and signed back in.
  • Any keys outstanding when a resident/tenant leaves must be returned to the leaseholder/letting agent

Building Matters

  • Be aware and responsible for all visitors and contractors on site.
  • Regularly monitor all access control systems.
  • Make regular backups of the access control / IT systems.
  • Inspect development at regular intervals, checking all doors and external gates.
  • Report any faults to the access/fire/CCTV systems to the appropriate contractors and Managing Agent.
  • Report any health & safety, communal/building defect from inspections.
  • Ensure contact is made with local police and arrange site visits from the community support officer.
  • On an ad hoc basis – check the access control systems for lost/stolen cards/fobs.
  • Report any damage to the building, or damage to residents’ possessions in public areas to Managing Agent Head Office.

Management of on-site contractors

All contractors must have the correct authority to carry our repairs/works before commencement

  • To be aware and responsible for access and routine management of all approved contractors, such as cleaners, gardeners, service engineers, and window cleaners.
  • To check works carried out by such contractors on a regular basis.
  • To report incidents of unsatisfactory work quality to the Site Manager andManaging Agent.
  • No keys are to be issued, in any circumstances, to a contractor without the express permission of the resident or Developer.

M&E Services

  • To be fully conversant with all of the site manuals, operating procedures, and operation of the communal M&E items;
  • To refer to the Site Manager any omissions relating to the M&E documentation or OEM manuals.
  • To identify any specific training issues that may be required from the manuals and liaise with the Head of Facilities.
  • To be aware of approved company policy in relation to lift emergencies, specifically the release of trapped passengers.
  • To ensure that you know all of the operating procedures for all technical/IT systems on the site.
  • To accompany and where necessary take physical readings for gas and electric meters, giving them to the appropriate resident/letting agent/managing agent.
  • To liaise with the local council regarding refuse collection, any additional collections sanctioned by Managing Agent, and collection of recyclable material.

Resident Liasion

  • To form courteous and professional relationships.
  • To assist a resident with any reasonable request.
  • To be proactive, seeking (but not payment) additional concierge services, which may include;
  • Dry cleaning/laundry services
  • Car valeting services
  • Apartment cleaning companies
  • Local arts and entertainment details
  • Local taxi services

Health & safety

  • To maintain full compliance with the company Health and Safety Policy.
  • Follow company procedure and guidelines for Health and Safety in relation to compliance
  • Ensure safe working environment and site safety at all times
  • Report any breaches of H&S to Line Management
  • Report all accidents and near misses to Line Management

Job Application:

To request further details, email