Estate Manager

Posted: 04/03/2024

Docklands, London
Property and Housing

Job Description:

The Estate Manager’s role is to manage their scheme to the company’s standards and to provide Residents with a professional service in a polite, fair and efficient manner

Main Responsibilities:

  • Smooth running of the development.
  • Supervise the Concierge team; cover the reception desk whenever required to include lunch breaks.
  • Be knowledgeable with company’s policies as described in the company’s SOP and Employees Handbook.
  • Make sure that the company’s policies and the site-specific procedures are adhered by the Concierge team.
  • Provide continuous training to all members of the concierge team.
  • Carry out regular inspections of the site; Identify and log any maintenance, cleaning and Health & Safety issues.
  • Ensure that the office files are always updated with the details of Leaseholders, Sub-tenants, Managing Agents.
  • Monitor Concierge e-mail account to ensure all emails are actioned, i.e. acknowledged, responded to, information is noted.
  • Regularly review all operational sheets to ensure that activities are logged correctly in accordance with procedures.
  • Carry out periodic archiving of operational log sheets and ensure all the files are safely stored for future reference.
  • Oversee the safekeeping of apartment keys and regularly check all the key cabinets and the keys log sheets.
  • Ensure there’s always enough office supplies; arrange stationery orders to include light bulbs for communal areas.
  • Assist with organising access to apartments, e.g. for the annual servicing of Heat Interface Units and keep files updated.
  • Ensure that the parcel room is always well organised and that residents are reminded of any uncollected items.
  • Monitor residents’ info-portal and regularly check for any old packages that might have not been signed out.
  • Investigate any packages claimed to be lost and keep Estate Manager informed on the progress.
  • Liaise with the Cleaning Supervisor to ensure good housekeeping of the development.
  • Oversee the control of the car park to include the permit system and communicate with the parking patrol company.
  • Control the release of proximity fobs for communal doors and radio transmitters for the underground car park.
  • Be available for senior management meetings and report processing as required.
  • Be available out of hours as might be required.

Personal Specification:

Candidates must have at least 3 years of dealing in large residential sites and ideally with some knowledge of :

  • Energy centres / CHP
  • Locale portal system
  • Leisure facility
  • Building safety act
  • Excellent customer service and leadership skills
  • Strong verbal & written communication
  • The ability to work under pressure and balance often conflicting priorities.
  • Good administration skills
  • Driven and self-motivated
  • Confident and diplomatic


The right candidate can expect up to £45, 800.00 per annum, 28 days holidays including Bank Holidays.


Monday to Friday

8am to 5pm or 9am to 6pm – 45 hours per week

Job Application:

To request further details, email