Our Training Academy

To enhance the development of your property management team and ensure our joint employees have access to the very best training in the industry, we launched our own training academy.

Our e-learning courses are the first created specifically for residential building professionals.

Core Residential Training Package

Save when you book our 3-in-1 package

Our core residential management training package combines our three essential Customer Service, Health & Safety and Fire Safety courses in one complete learning experience. With a discount for booking all three courses together, this package ensures our staff have all bases covered and our employers can rest assured that staff are properly trained with the most up-to-date guidance and procedures.

£795 + VAT

3 courses included


Fire Safety

Our health and safety modules are bespoke to the property management field. We’ll teach employees how to conduct risk assessment and hazard perception checks, discover the safest way to deal with intruders and suspicious packages, and put an escalation plan into place. We’ll also share the best manual handling and waste disposal practices and the safest way to work with hazardous materials in a residential environment.

Health & Safety

The safety of your staff and residents is absolutely paramount. Our fire safety course equips employees with essential safety knowledge tailored to residential properties. Training that will help your staff to minimise risk, set-up appropriate signage, maintain fire equipment, and handle an emergency evacuation with professionalism and expertise.

Customer Service

Your team should be perfectly prepped to deliver your company ethos with confidence and enthusiasm. We’ll delve into human behaviour and explore body language to help your staff determine the most successful way to communicate with residents, clients, and contractors. We’ll share the importance of personal appearance and how to work with both professionalism and resilience.

Hospitality to Residential Training Package

An introduction to residential management

The perfect groundwork for employees starting out in the residential property sector. We’ll explore the core differences between the hospitality and the residential industry and what it means to own a leasehold. We’ll also take staff through the procedures and responsibilities they can expect whilst working as a key part of your property management team.

£875 +VAT

3 modules included

Our Hospitality to Residential Management Training covers:

Customer service skills

Hospitality professionals have a huge amount of transferable customer service skills that can enhance the experience of residents in high end properties. Our bespoke training aids the move from the hospitality to the residential sector. We’ll coach staff on delivering exceptional customer service within property management using real life scenarios from the residential environment.


Health & Safety training

When working within a residential environment, you need to know you are doing all you can to keep your residents, your building, and your team as safe as they can possibly be. We’ll cover the basics of working at heights and manual handling to industry specific training such as safety around leisure and swimming facilities. We’ll also explore health and safety law and the best practices of hazard and risk management.


Fire safety training

It’s not only incredibly important for residential site staff to be fully trained in fire safety, it’s actually a legal requirement. We’ll give you the reassurance that your employees have the most up-to-date guidance on fire alarm testing and fire panel isolation along the crucial knowledge of what to do when the fire department arrive and how to follow up with residents after an event.


Further Courses

Waking watch training for residential staff

Your team should be perfectly prepped to deliver your company ethos with confidence and enthusiasm. We’ll delve into human behaviour and explore body language to help your staff determine the most successful way to communicate with residents, clients, and contractors. We’ll share the importance of personal appearance and how to work with both professionalism and resilience.

£99 +VAT

Fire door inspection training for residential management

Our health and safety modules are bespoke to the property management field. We’ll teach employees how to conduct risk assessment and hazard perception checks, discover the safest way to deal with intruders and suspicious packages, and put an escalation plan into place. We’ll also share the best manual handling and waste disposal practices and the safest way to work with hazardous materials in a residential environment.

COMING SOON

HR essentials training for property managers

The safety of your staff and residents is absolutely paramount. Our fire safety course equips employees with essential safety knowledge tailored to residential properties. Training that will help your staff to minimise risk, set-up appropriate signage, maintain fire equipment, and handle an emergency evacuation with professionalism and expertise.

£385 +VAT

Advanced customer service training for property managers

Our core residential management training package combines our three essential Customer Service, Health & Safety and Fire Safety courses in one complete learning experience. With a discount for booking all three courses together, this package ensures our staff have all bases covered and our employers can rest assured that staff are properly trained with the most up-to-date guidance and procedures.

£285 +VAT